Tech Support - Product Operations (Bangkok Based)
Join Our Dynamic Team! Take the leap and embark on a rewarding journey with us. Apply now and let's shape a brighter future together!
We are currently building the #1 Insurtech in Southeast Asia that helps people to reach insurance in the most efficient way. Therefore we need talent with great potential like you to join this growing organization, learning the right skills and also building great teams to reach our goals.
Responsibilities
- Supporting Product & Tech team to accept and manage incoming tickets on any reports due to Production system issues
- Support on system Configuration
- Working closely with internal Product Manager and Quality Assurance team to resolve any stakeholders inquiry
- Able to deliver under pressure within agreed timeline
- Able to identify task priorities and assignment to complete any given task
Qualifications
- Min Diploma/Bachelor Degree in Computer Science (preferred) or Engineering/ IT
- At least 1-3 years experiences in product management role with a reputable fast-pace tech startup/ IT consulting company
- Proven skill in Microsoft Excel, technical Understanding, and has high level attention of detail oriented
- Has Insurance industry knowledge and experienced in E-Commerce, Insurance Industry, Fintech Company (recommended)
- Native Thai, English business proficiency, Mandarin as a plus
- Has experience with API usage and function and internal or external Customer Service experience
- Proven track record of managing project end-to-end with strong delivery/quantifiable metrics
- Strong analytical skills, ability to analyze and provide recommendation beyond client requirements
- Strong communication skills, ability to act as bridge between business users and tech team
- Proficient in IT product & project management, be it Waterfall or Agile methodology
- Ability to proactively and independently manage scope, timeline, and resources in various IT projects
About FUSE
baFuse is a breakthrough company in the insurance industry. We provide one app for various insurance product types from numerous well-known and trusted insurance companies. We have expanded our business not only in Indonesia but also China and Vietnam, and are planning on an even bigger expansion to grab markets from other Southeast Asia countries.
Our vision is to deploy the latest cutting-edge technology that enables everyone to buy, claim, or sell all kinds of insurances easily and instantly.
Our mission is to be an insurance technology/platform partner that allows all online/offline channel partners to sell multiple insurance products from multiple insurance companies online in real-time.
Fuse is committed not only to make insurance easily available for everyone but also to spread awareness about the importance of having financial plans and protection through insurance.
More about FUSE
- Locations
- Bangkok
About FUSE
FUSE is an insurtech platform that connects various insurance products from many insurance companies with multiple distribution means, channels, or partners. We deploy the latest cutting edge technology to make insurance easy and affordable for anyone. Our platform support primarily 3 business models, namely Business-To-Agents/Brokers (B2A), Business-To-Customers (B2C), as well as Micro Insurance (B2B2C).
Our FUSE Pro App is tailor-made for B2A business. This App enables anyone to become an independent insurance consultant to act like an expert; to instantly curate the most suitable and best insurance products for their customers. Our B2B2C model support digital small ticket size insurance products, making insurance affordable for everyone.
FUSE is trusted by channel partners such as Tokopedia, Grab, 30+ insurance companies, along with 100,000+ registered partners. FUSE currently generates more than 2.5 million insurance policies each month.
We have more than 400 teammates, with 24 branches, across 4 countries, we strive to be the #1 insurtech platform in SEA and make insurance available for everyone in the region.
Tech Support - Product Operations (Bangkok Based)
Join Our Dynamic Team! Take the leap and embark on a rewarding journey with us. Apply now and let's shape a brighter future together!
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