We are looking for a results-driven professional to join our team as a Key Account Manager Lead. In this role, you will be responsible for leading key account management efforts to ensure client satisfaction and long-term retention. You will guide and mentor the Renewal Team, develop strategic renewal plans, and build strong relationships with stakeholders. If you are passionate about client success, performance optimization, and leading with impact, we’d love to meet you.

Job Description

• Oversee key account management to ensure high levels of client retention and satisfaction.
• Lead and mentor the Renewal Team to consistently achieve renewal and performance targets.
• Develop and execute renewal strategies based on analysis of account performance data.
• Build and maintain strong relationships with key clients and stakeholders.
• Act as a trusted advisor by understanding client needs and delivering tailored solutions.
• Drive sales performance through effective negotiations and identifying upselling and cross-selling opportunities.
• Monitor and evaluate team and individual performance metrics to improve outcomes.

Qualifications

• Proven experience in leading and managing high-performing teams.
• Minimum 8-10 years of experience in the Employee Benefits industry or related field, with prior experience in an insurance brokerage firm highly preferred.
• Strong leadership skills with the ability to foster collaboration and accountability.
• Excellent relationship-building skills with a client-centric mindset.
• Strategic thinker with the ability to develop and execute data-driven plans.
• Solid experience in account management and client retention (minimum 5 years of experience)
• Exceptional sales, and negotiation & communication skills with a track record of driving revenue growth.
• Solution-oriented mindset, focusing on delivering value to clients

About FUSE

Fuse is a breakthrough company in the insurance industry. We provide one app for various insurance product types from numerous well-known and trusted insurance companies. We have expanded our business not only in Indonesia but also China and Vietnam, and are planning on an even bigger expansion to grab markets from other Southeast Asia countries.

Our vision is to deploy the latest cutting-edge technology that enables everyone to buy, claim, or sell all kinds of insurances easily and instantly.

Our mission is to be an insurance technology/platform partner that allows all online/offline channel partners to sell multiple insurance products from multiple insurance companies online in real-time.

Fuse is committed not only to make insurance easily available for everyone but also to spread awareness about the importance of having financial plans and protection through insurance.

More about FUSE

FUSE Group LinkedIn

Instagram @lifeatfuse