IT Support Manager
Join us as a senior individual contributor who powers seamless IT operations, manages vendors, and supports digital scale — across teams, tools, and tech infrastructure.
We’re looking for a highly skilled IT Support Manager to take full ownership of IT operations at Fuse. In this role, you will act as the go-to expert and executor for all internal IT needs — from helpdesk resolution to system procurement and implementation.
Though an individual contributor, you will play a strategic role in managing vendors, recommending solutions, and enabling tech readiness across departments in a fast-paced, regional company. You won’t manage a team — you’ll own the function.
🔧 Key Responsibilities
- Deploy and configure hardware, software, networks, and peripheral systems.
- Act as the primary point of contact for internal IT support across the organization.
- Lead issue resolution for hardware, software, and network problems across departments.
- Manage external vendors for procurement, implementation, and training of systems and services.
- Assess system needs, recommend scalable solutions, and support implementation.
- Collaborate cross-functionally with Ops, HR, and Tech teams to ensure tech readiness and usability.
- Monitor system performance, troubleshoot risks, and enforce IT best practices.
- Maintain documentation of procedures, tools, and issue resolutions.
🎓 Qualifications
- Bachelor’s Degree in Computer Science, IT, or a related field.
- 3–5 years of experience in IT support or operations with increasing responsibility.
- Strong hands-on experience in troubleshooting, configuration, and technical support.
- Proven ability to work independently and drive system-related decisions.
- Experience in vendor management, including procurement and rollout projects.
- Familiarity with security protocols, networking, and IT asset management.
- Ability to train end users and communicate technical solutions clearly.
- Detail-oriented, proactive, and comfortable working across departments.
🌏 About Fuse
Fuse is a leading insurtech company revolutionizing insurance access in Southeast Asia. Our AI-driven platform connects partners and users to multiple insurance providers in real time — helping make protection more accessible, efficient, and digital. We're growing across Indonesia, China, and Vietnam with more to come.
- Locations
- Jakarta
About FUSE
FUSE is an insurtech platform that connects various insurance products from many insurance companies with multiple distribution means, channels, or partners. We deploy the latest cutting edge technology to make insurance easy and affordable for anyone. Our platform support primarily 3 business models, namely Business-To-Agents/Brokers (B2A), Business-To-Customers (B2C), as well as Micro Insurance (B2B2C).
Our FUSE Pro App is tailor-made for B2A business. This App enables anyone to become an independent insurance consultant to act like an expert; to instantly curate the most suitable and best insurance products for their customers. Our B2B2C model support digital small ticket size insurance products, making insurance affordable for everyone.
FUSE is trusted by channel partners such as Tokopedia, Grab, 30+ insurance companies, along with 100,000+ registered partners. FUSE currently generates more than 2.5 million insurance policies each month.
We have more than 400 teammates, with 24 branches, across 4 countries, we strive to be the #1 insurtech platform in SEA and make insurance available for everyone in the region.