UX Researcher
Join Our Dynamic Team! Take the leap and embark on a rewarding journey with us. Apply now and let's shape a brighter future together!
About the Role
We are looking for a UX Researcher to help us understand both how customers interact with our products and why they behave the way they do.
You will work closely with Product, Business, Marketing, and Design teams to conduct research, identify user needs and product opportunities, and uncover the behavioral and psychological factors behind customer decisions. Your insights will help improve our products, customer experience, and business initiatives.
What You’ll Do
Conduct product and customer research through interviews, surveys, observations, usability testing, concept testing, and field research.
Leverage UX measurement tools and quantitative data analytics to track, measure, and evaluate user behavioral patterns and product metrics.
Understand user needs, behaviors, motivations, attitudes, and decision-making, and identify pain points and opportunities across the customer journey.
Support Product teams in validating product ideas, understanding user problems, evaluating user experiences, and identifying opportunities for product improvement.
Apply psychological and psychometric methods to better understand customer characteristics, behavioral patterns, and decision-making.
Work closely with Product, Business, Marketing, Design, and Ground teams to translate research findings into actionable insights and recommendations.
What We’re Looking For
1-3 years of experience in UX Research, User Research, Behavioral Research, Consumer Insights, Psychology Research, or related fields.
Bachelor's degree in Psychology, Statistic, Sociology, Communication, Marketing, Market research or related field.
Experience conducting product/user research and strong understanding of human behavior and psychology.
Strong communication, curiosity, analytical thinking, and ability to turn research into actionable insights.
Familiarity with psychometric methods and behavioral research is preferred.
Comfortable conducting field research, interacting directly with customers, and working with ground teams.
- Locations
- Jakarta
About FUSE
FUSE is an insurtech platform that connects various insurance products from many insurance companies with multiple distribution means, channels, or partners. We deploy the latest cutting edge technology to make insurance easy and affordable for anyone. Our platform support primarily 3 business models, namely Business-To-Agents/Brokers (B2A), Business-To-Customers (B2C), as well as Micro Insurance (B2B2C).
Our FUSE Pro App is tailor-made for B2A business. This App enables anyone to become an independent insurance consultant to act like an expert; to instantly curate the most suitable and best insurance products for their customers. Our B2B2C model support digital small ticket size insurance products, making insurance affordable for everyone.
FUSE is trusted by channel partners such as Tokopedia, Grab, 30+ insurance companies, along with 100,000+ registered partners. FUSE currently generates more than 2.5 million insurance policies each month.
We have more than 400 teammates, with 24 branches, across 4 countries, we strive to be the #1 insurtech platform in SEA and make insurance available for everyone in the region.